Quality customer service is essential for any business or organization. 80 percent of companies say they deliver superior customer service, while only 8 percent of people think those companies truly do. Learn what metrics are critical to measuring customer satisfaction at our Customer Service Workshop. This training will focus on customer service techniques, the circle of service, moments of truth and will take a look at the hospitality habits necessary for business success.

Part of the Chamber's Small Business Training Series, this event is provided at no cost to Chamber partners. Join the Chamber in partnership with the Payne County Extension Center for this unique training experience.